myNavyExchange.com ships to all 50 United States, U.S. territories, and APO/FPO /DPO addresses.
We also ship OCONUS direct to select stores via DHL for faster delivery. For the latest update view the Ship to Store drop-down menu in the shipping section of the checkout process.
Shipping and Delivery Estimates:
Shipping costs are a flat rate based on the shipping method selected.
The times listed are the number of business days it will take for merchandise to be shipped from our fulfillment facility and delivered to you.
*Business days are Monday - Friday, excluding holidays.
|Ship to Store|
|5 - 7 Business Days||3 - 5 Business Days||1 - 2 Business Days||
3-5 Business Days
APO/FPO and U.S. territories
|Up to 45 Business Days||N/A||N/A||
Ship to Store OCONUS
7 - 10 Business Days
Order Online & Ship-To-Store
myNavyExchange.com is happy to offer this service to its customers.
How does it work?
- Place your order on www.myNavyExchange.com as you normally would.
- During checkout (Shipping), select Ship to Store as your shipping option and select a store you would like to pick it up at.
- When you come to your NEX Customer Service center to pick up your order, present your DOD ID and your order confirmation email to the NEX associate.
- If you have listed a designated person to pick up your order, they must bring a DOD ID and the order confirmation email.
What if I’m not available to pick up my order?
- That's OK! You can designate someone else to pick up your order during the checkout process.
- The designated person must bring 1) a DOD ID and 2) the order confirmation email with them to pick up the order.
- An alternate pick up person must be identified during the checkout process. Failure to do so will require the person placing the order to pick up the order.
What else should I know?
- This service is only available for select products - if you do not see Ship-To-Store as an option during checkout, you have items in your cart that are not eligible.
- Ineligible items include (but are not limited to) HAZMAT items such as perfume and nail polish.
- Please reference your tracking information in the email you receive when your order has shipped. Once it has been delivered, your order is eligible for pickup from the designated location.
- Ship-To-Store is only offered at select CONUS and OCONUS NEX locations.
- The Ship-To-Store shipping method is only available on the myNavyExchange.com full desktop site and is not available via the myNavyExchange.com mobile site.
- A $45 surcharge is applied for items deemed by carrier as over weight or over sized
- Surcharges will be noted on the checkout or information page for each item.
- Surcharges will still apply during all sales, promotions, and special purchasing offers.
Other Shipping Notes
- Items identified as HAZMAT by carrier (including fragrances) may only be shipped by ground and CANNOT be shipped to APO/FPO/DPO addresses.
- Items that are oversized, weigh over 70 pounds, or contain lithium batteries can only be shipped to the 50 United States and U.S. territories, NOT to APO/FPO/DPO addresses.
- We currently use Federal Express, DHL, and the U.S. Postal Service as our shipping providers.
- The most appropriate delivery method will be used depending on the weight, shipping destination, and shipping method for your package.
- APO/FPO/DPO and U.S. territories orders are shipped via standard delivery only (USPS Priority)
- Free returns to any NEX store - Fast and Easy!
- Mail it back to myNavyExchange.com – simply use the prepaid return label included in your order, place it on the box, and drop off at your local USPS. If there was an issue with your order, you will not be charged for the return shipping. If you simply changed your mind, a $7.95 restocking fee will be reduced from your refund.
- For OCONUS orders, please return items to your local NEX store.
- Please allow up to 14 days for your return to be processed. Refund to your credit card account may take up to 2 billing cycles.
- Gift Cards may neither be returned nor redeemed for cash.
Your NEX Customer Service Representatives are available to help 24/7. If you have any questions about our shipping policies or need assistance with an order, please contact us by phone from the U.S. at 1-877-810- 9030, from overseas at 001-877-432-1736 or by e-mail.