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We value your feedback

The NEX is your store. We welcome your feedback and take your comments seriously. We will use them to improve our stores, the merchandise we sell, and the services we provide.

NEX Online Store Questions

Within the Continental US (CONUS):	877-810-9030
Uniforms (CONUS):	800-368-4088
Overseas (OCONUS):	+1-757-631-6690
Can't call? Send us an email or click the chat button below.

Available 24/7, Closed Christmas Day

Why can’t I see pricing information on myNavyExchange.com?

Due to the exclusive nature of our pricing, it is only visible to authorized patrons. Therefore, you need to sign in to your account to view pricing. If you are logged in, you will see Welcome [your first name] at the top right side of your screen. If you are not logged in, please click on Sign In/Register and enter your User ID and Password.

How do I reset my password?

Go to the myNavyExchange.com sign in screen and click on "I forgot my password". You will be asked to enter your email address and hit submit. An email will be sent to your inbox for you to enter the new password.

How do I set up an account at myNavyExchange.com?

Go to myNavyExchange.com and click on the ‘Sign in to see Pricing’ on the light blue bar (right side). At the bottom of the drop down menu, you will see Don’t Have an Account? Register now. Click there and follow the instructions to set up your account.

What is your holiday price match policy?

No price adjustments will be granted from 27 November through 06 December 2025. No competitors’ prices will be matched from 27 November through 06 December 2025. Please see our complete price match policy in our FAQs for more information on our price match policy.

How do I update my saved addresses?

It’s a great idea to review your saved addresses and clear out old ones no longer being used. Simply sign in to your account and click on My Account, then click on Addresses. Each Ship To location has an EDIT and REMOVE button for updates.

Holiday Shipping Cutoff Dates from our carriers for CONUS AND OCONUS.

Remember, these are only suggestions and you should try to ship as early as possible to avoid disappointment. Weather, equipment malfunction, sheer volume and other factors can extend delivery times.

2025 Holiday Shipping Cutoffs (CONUS)

Standard	Friday, December 12
OCONUS	Friday, December 12 (DHL)
HI	Monday, December 15
Priority	Wednesday, December 17
Expedited	Friday, December 19

2025 Holiday Shipping Cutoffs (OCONUS) Ship to Store only

There are three components to shipping OCONUS – transit time to country, customs clearance and delivery to base.

COUNTRY	AVE TRANSIT
Bahrain	3-4 days
Djibouti¹	5-13 days
Spain (ES)	4-5 days
Greece²	7-8 days
Guam	4-5 days
Italy	5-9 days
Japan	5 days
Poland	5-7 days
Romania	6-8 days
Singapore	5-8 days

¹ Flight is via Bahrain to Thumrait and then Djibouti Mondays only

² Flight to Athens; ferry 2-3 x/wk to island

Shipment of hazardous materials and restricted items (fragrances, items with lithium ion batteries, etc.)

Items identified as HAZMAT by carrier (including fragrances) may only be shipped by ground service only and CANNOT be shipped to APO/FPO/DPO addresses.

Items that are oversized, weigh over 70 pounds, or contain lithium batteries can only be shipped to the 50 United States and U.S. territories, NOT to APO/FPO/DPO addresses.

What is your policy if there is a pricing error?

Our team at the NEX strives to provide accurate product and pricing information, however unintentional pricing or typographical errors may occur. NEX reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice including after you submitted your order and confirmation was received. In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, NEX shall have the right, in its sole discretion to refuse or cancel any purchased orders placed for that item.

If your credit card has been charged for any order subsequently cancelled, we will issue a credit back to the credit card used for the transaction as your sole and exclusive remedy if permissible under applicable law. We sincerely apologize for any inconvenience this may cause you as we strive to remain good stewards of Navy funds.

You agree that you are responsible for all charges incurred in connection with any purchase on our Site or our Stores, including, without limitation, shipping, handling and processing charges or other fees.

Why was my order canceled after I received an order confirmation?

Inventory is updated every few minutes, however, during peak season and during high volume demand, items can be successfully added to your cart prior to the next inventory adjustment. In those circumstances, we would have negative inventory on hand and would need to cancel the order/line item. In many cases, these items are limited quantities and we are not able to secure additional inventory to fill these orders.

Am I able to cancel an order or item from my order?

Due to the short amount of time from you placing the order and it being released to the warehouse for processing, it is unlikely that we can pull your order back or adjust it. During peak holiday times, our warehouses are working 3 shifts, 7 days a week. Our Customer Care Center associates are available to assist you 24/7 (except Christmas eve and Christmas day) if you do need to cancel or arrange to return the unwanted item.

What is your return policy for items purchased for holiday?

Returns will be honored through January 13, 2026 for holiday purchases made between October 20-December 7, 2025.

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