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Frequently Asked Questions

MILITARY STAR CARD

How do I sign up for a Military Star card?

  • There are two ways. You may go to your nearest Navy Exchange and show your military ID Card. The Customer Service Desk will assist you. In most cases, upon credit approval, you will receive a temporary card within minutes. You may also apply online.

What are the security enhancements to my MILITARY STAR card?

  • MILITARY STAR cards now feature an expiration date and a security code. The expiration date can be found on the front of your card, underneath your card number. The security code is listed on the back of your card, to the right of the signature box.

Why the security enhancements?

  • Requiring the expiration date and security code helps ensure that the cardholder is in possession of the physical card for online shopping. These security enhancements protect you, our customer, from potential fraud and/or theft.

What is the security code for?

  • The security code will only be needed when shopping on MyNavyExchange.com. At checkout, you will be required to enter your security code every time you use MILITARY STAR. This extra layer of security helps to protect cardholders from fraud and theft.

How do these security enhancements affect how I use my MILITARY STAR card?

  • When shopping on MyNavyExchange.com, you will now be asked for your card’s expiration date and three-digit security code. You will input this information on the checkout page. If you had your billing information saved before these new security enhancements were initiated, you will be prompted to enter your new expiration date and security code during checkout. This is a one-time update. You will not be required to input the expiration date for future MyNavyExchange.com transactions once you have saved your payment information.

What if I have MILITARY STAR as a saved payment on MyNavyExchange.com?

  • If you have MILITARY STAR as a saved payment on MyNavyExchange.com and try to make a purchase, you will be prompted at checkout to enter your expiration date and security code. You will be able to enter this information without navigating away from the checkout page and will only have to make this change the first time you shop.

Will this change any of my MILITARY STAR rewards points or benefits?

  • No, you this will not impact your rewards points.

When do these changes go into effect?

  • March 21st, 2017. After this date, you must enter your expiration date and security code to complete a MyNavyExchange.com purchase.

Will this change how I pay for my in-store purchases?

  • No, in-store transactions will remain the same.

Do I need a new card?

  • All cards issued after October 2015 that display the Statue of Liberty (blue card) include the new security features. If you are still using an outdated MILITARY STAR card (gold card), please call the Exchange Credit Program Customer Contact Center at 1-877-891-STAR (7827) to request a new card.

What if I never got a new card or my card does not have an expiration date or security code?

  • If you are still using an outdated MILITARY STAR card, please call the Exchange Credit Program Customer Contact Center at 1-877-891-STAR (7827) to request a new card.

Can I shop on MyNavyExchange with my old card until my new card arrives?

  • Only cards issued after October 2015 that display the Statue of Liberty include the new security features. If you are still using an outdated MILITARY STAR card, you will need to call the Exchange Credit Program Customer Contact Center at 1-877-891-STAR (7827) to request a new card. Unfortunately, the contact center is unable to release this information over the phone, so you have to wait for your new card before you may shop online.

The security code on my card is illegible (scratched, stained, etc.). Can I call the Contact Center and get my security code over the phone?

  • No, associates are unable to provide this security information over the phone. You will need to call the Exchange Credit Program Customer Contact Center at 1-877-891-STAR (7827) to request a new card.