Frequently Asked Questions

VETERANS ONLINE SERVICE BENEFIT

What is VOSB?

  • VOSB is the Veterans Online Shopping Benefit. This benefit offers honorably discharged service members the ability to shop via any of the military exchanges’ online sites including www.myNavyExchange.com.
  • This benefit is for online shopping only and does not extend to in-store purchases or grant access to your local NEX facility.
  • This benefit is valid for the honorably discharged service member; it is non-transferrable and cannot be shared.

When will this benefit become available?

  • This program launched on Veteran’s Day 2017 and is currently available to all honorably discharged Veterans.

How do I determine eligibility?

  1. Go to www.VetVerify.org and follow the instructions listed to determine your eligibility.
  2. Go to our website at www.myNavyExchange.com to see our wide selection of products offered to our authorized customers. You will need to create an account and sign in to see pricing.
  3. Once you sign in on the site, you will be able to view our special military pricing.

A word about establishing your Password...

While having one easy password that you can use across multiple sites seems appealing, it is not the most secure way to protect your online accounts. Your password for myNavyExchange.com must contain the following:

  • 8-15 characters in length
  • Must be different from your user name
  • Must contain no spaces
  • Must have at least 1 uppercase letter
  • Must have at least 1 number in it (0-9)
  • Must have at least 1 special character (examples: @, ?, [)

What is VetVerify.org and how can I check my eligibility?

  • The website www.VetVerify.org will allow Veterans to check their authentication status. VetVerify.org will access DoD records and inform Veterans, regardless of branch of service, if records are complete and they have the proper discharge status to qualify.

What if my information in DEERS in incomplete or inaccurate?

  • www.VetVerify.org will provide guidance on how to proceed to complete or correct your information.
  • In order to create an account, you will need to know your DOD ID#.  If you do not have one, you will be prompted to go to a different screen where you can enter in the last 4 digits of your social security number and your date of birth. You can then continue to complete your account.
  • If your eligibility occurred prior to digital recordkeeping, you will need to work with the U.S. Department of Veterans Affairs, Veterans Benefits Administration (https://www.benefits.va.gov/benefits/) or 1-800-827-1000. They can provide information regarding the closest office location (also available at the above web page). Once your eligibility has been confirmed, you will be added to the database and will then be able to shop at myNavyExchange.com.

Can I ship orders to another address?

  • Yes! myNavyExchange.com offers a wide variety of products that are perfect for birthdays, graduations, anniversaries or holidays. Ordering online provides the opportunity to ship your gift directly to that special person.
  • Orders can be shipped to valid addresses within the United States, excluding NEX store locations. Overseas delivery is only available to Hawaii, Alaska and U.S. territories with valid U.S. zip codes.

Is there a limit to how much I can order?

  • Yes. As with all patrons, any items purchased must be for the sole use of the authorized customer or as a bonafide gift. Merchandise purchased by authorized patrons cannot be resold or exchanged in barter and cannot be made for another individual for which you receive reimbursement.
  • In order to ensure items are available to all eligible patrons, NEXCOM reserves the right to limit quantities.

Can I pick up my order at my local NEX?

  • Unfortunately, the Veterans Online Shopping Benefit does not provide access to local installations; therefore delivery to the local NEX is not an option at this time.

How do I return or exchange a product?

  • Returns and exchanges for products purchased from myNavyExchange.com for VOSB eligible patrons can only be processed through the NEX warehouse. Returns are accepted up to 45 days from date of original order.

Returning a product is EASY...

  • Simply use the Return label that arrived with your order. Provide a list of what you are returning and the reason. Indicate whether you want to exchange the item for a different size or color or simply want to be credited back to the original form of payment. Place the return label on the outside of the package, enclose your documentation with the item(s), seal the box and either bring to your local post office or hand to your postal carrier. Once we receive your return, we’ll do the rest! Please allow 2-3 weeks for your return to be processed.

Why has the online shopping benefit been extended to include Veterans?

  • Currently, 92% of all Veterans, the vast majority whom served honorably, receive no military exchange shopping privilege. This proportion is even higher for recently discharged Veterans, many of whom served multiple tours and were discharged prior to meeting the 20-year criteria for retiree status. Allowing online shopping is a way to recognize those who served honorably and allows Veterans to make a tangible contribution to the quality of life of those who remain on active duty.

Why won’t Veterans be extended shopping privileges in NEX stores?

  • Many NEX stores are physically located on limited-access bases. Access to these stores would involve logistical issues including credentials, base access and other considerations. Therefore, shopping privileges at NEX stores is not an option at this time.

How will the profits generated from this initiative be used?

  • Veteran online shopping earnings will support Navy quality of life programs. Beyond additional support for these services, extending the online military exchange benefit to Veterans strengthens the benefit through improved buying power as well as better pricing and assortment for every authorized customer in the military community.

Will Veterans be able to shop online with a Military Star Card?

  • Yes! For previous or current customers out-processing from the military, final account details for the transition are being developed. Additional details will be provided as they become available.
  • For those who did not have a card while in service, they will be eligible to apply at www.MyECP.com effective Veteran’s Day 2017 (11/11/17).

What if I have additional questions?

  • NEXCOM's Customer Care Center is available to answer questions 24 hours a day 364 days a year (closed Christmas Day) at (888) 383-8672 or VOSB@nexweb.org.