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FREQUENTLY ASKED QUESTIONS

 

GENERAL QUESTIONS REGARDING THE NEXCOM ENTERPRISE

 

Who can shop at the Navy Exchange?

  • For a detailed listing of who is permitted to shop at the Navy Exchange, please see our Authorized Shoppers page.

Can I bring a guest into the Navy Exchange?

  • Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.

Can I buy merchandise to sell to someone who is not an authorized patron?

  • No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).

Can I place a special order for merchandise from the Navy Exchange?

  • Yes. Special Orders can be placed to meet your special needs at the Customer Service Desk at your Navy Exchange for a variety of manufacturers, from shoes to major appliances and furniture. A twenty-five percent deposit will be required when you place your Special Order. To view listings of what's available, click here

How do I sign up to receive Navy Exchange mailings?

How do I sign up for a Military Star card?

  • There are two ways. You may go to your nearest Navy Exchange and show your military ID Card. The Customer Service Desk will assist you. In most cases, upon credit approval,you will receive a temporary card within minutes. You will receive 10% off your first day's purchases on your new Military Star Card. You may also apply online.

Why is my MILITARY STAR Rewards MasterCard Credit Card working differently?

  • Your MILITARY STAR® Rewards MasterCard credit card, which is two separate lines of credit managed by the Exchange and Chase, will be replaced with two different cards, a new MILITARY STAR® card from the Exchange and a new credit card from Chase.
    If you wish to process this transaction using your Chase line of credit, please select payment type "Master Card" at checkout. For more information, please contact the Exchange Credit Program at 1-877-891-STAR (7827) or at militarystar@aafes.com.

What changes have been made to my MILITARY STAR Card?

  • In September 2015, new MILITARY STAR cards with a brand new look and additional security features, including an expiration date and security code for online purchases were issued. In 2016, it will be mandatory to include the expiration date and the 3-digit security code (CVV) at check-out. Check myecp.com for the actual date of implementation. If you have stored your MILITARY STAR card, we recommend you go to My Account/My Profile/Payment and update your information.
    In addition, if MILITARY STAR is your Express Checkout payment method, once you update your stored MILITARY STAR card, the expiration date will be stored but you will be asked for the 3-digit security code (CVV) each time, as this is not stored.

Can I make a Navy Lodge reservation via the Internet?

Can I order military uniforms via the Internet?

  • Yes. Navy and Marine Corps Uniforms are available for your On-Line shopping convenience. Visit our Online Uniform Store.

What is the Navy Exchange A-OK Student Reward program?

  • All qualified students will participate in a quarterly drawing for monetary awards of $2,500, $1,500, $1,000 or $500 for a total of $5,500 per quarter. Qualified students include family members of active duty members, reservist and military retirees in grades 1-12 who obtains a "B" grade average or equivalent. All eligible students receive an A-OK discount ID which qualifies you for discounts on over 19 items and services at your NEX. Click here to read more!

Does the Navy Exchange accept coupons?

  • The NEX gladly accepts valid manufacturer’s coupons and NEX coupons for the item featured on the coupon subject to its terms and conditions..
  • Conus NEXs, including Pearl Harbor, do not accept any manufacturer’s or NEX coupon that has expired. Overseas NEXs, including Guantanamo Bay, can accept expired cents-off manufacturer’s coupons for up to six months past the coupon expiration date. This will allow patrons in overseas locations to utilize short dated and expired coupons that are often forwarded by support groups in the U.S.
  • The NEX accepts all NEX generated percent and cents-off coupons. This includes NEX coupons distributed in-store for select products, multi-discount scratch-off cards, NMCRS Benefit Tickets, CFC Benefit Tickets, NEX Facebook coupons, SMS text promotions, and other promotional NEX coupons.
  • The NEX accepts percent and cents-off coupons from the Army Air Force Exchange System (AAFES), the Marine Corps Exchange System (MCX), and the Coast Guard Exchange System (CGX). These can be percent and cents-off in-store coupons, coupons presented in a coupon book, or printed from Facebook. All coupon terms and conditions apply.
  • The Navy Exchange accepts scratch-off coupons from the other Military Service Exchanges.
  • The NEX accepts a manufacturer’s coupon and NEX coupon, or coupon from another Military Exchange Service, on the same item. The combination of the two coupons cannot exceed the price of the product; money is not returned to a customer on the redemption of two coupons which exceeds the price of the product.
  • The NEX accepts on-line Internet coupons with the exception of Internet coupons for “FREE PRODUCTS” and all cents-off Procter and Gamble (P&G) Internet coupons.
  • The NEX does not accept any Military Service Exchange coupon for cents off gasoline.
  • The NEX does not accept coupons offered by other commercial retailers for use in their own stores.
  • The NEX does not “double” or “triple” the face value of a manufacturer’s coupon. Only one manufacturer’s coupon can be applied to a product in the same transaction.
  •  If the value of the manufacturer’s coupon should exceed the price of the product being purchased, the coupon will be redeemed for the purchase price. In this instance, no cash is given back to the customer; manufacturer’s coupons have no cash value.
  • The NEX does not accept a commercial retailer’s instant rebate offer as a redeemable coupon at point-of-sale. In this instance, the NEX would accept the instant rebate offer as a price match challenge and honor the instant rebate.
  • The Navy Exchange ecommerce web site at www.mynavyexchange.com does not accept any coupon offers at this time. [back to top]

Is this site secure?

  • This site uses secure encryption technology to safeguard your credit card and personal information. Secure Sockets Layer (SSL) encryption, used on myNavyExchange.com, is the best identity safeguard technology available today. This layer of protection maintains the safety and security of sensitive information when completing online transactions.

QUESTIONS ABOUT NEX RETAIL STORES and MyNavyExchange.com

Why do I have to provide an email address for flyer sign ups or to create an account on www.mynavyexchange.com?

  • By creating an account using your email address at www.mynavyexchange.com, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiving promotional emails, physical and digital flyers, and text messages from Navy Exchange.

How do I sign up to receive Navy Exchange mailings/flyers?

What if I don't have an email address and want to place an order or sign up for the sales flyer?

  • If you do not have an email address, you may call our Customer Contact Center and they will be happy to assist you.
    • ​US: 877-810-9030
    • Overseas: 001-877-432-1736

Why can't I see prices on myNavyExchange.com?

  • Due to the exclusive nature of our pricing, it is only visible to authorized patrons. Therefore, you need to sign in to your account in order to view pricing. If you are logged in, you will see Welcome [your first name] at the top right side of your screen. If you are not logged in, please click on Sign In/Register and enter your User ID and Password.

How do I search what products you sell?

  • There are several easy ways to search on myNavyExchange.com. We have a light blue search bar located on the top right side of our pages where you can enter a key word. For example, if you are looking for cookware, you could enter the word cookware, pot, pan or even a brand (say Rachel Ray for example) and it will give you results that match that key word. You will also notice that we have two tabs in the search results – one provides you with products that match that key word and the second tab provides related searches. To illustrate, if you enter the key word Flowers, you would see 86 products and 3 related results. The related results relate to services, such as FTD flowers.
  • A second way to search our site is to use the words below the NEX logo (begins with the word All), which we refer to as our Mega Menu. By hovering over any of those groupings you can narrow your search by category or featured brands. As an example, if you hover over Electronics, you could click on laptops or Apple, depending on how specific you want to search. Please note that Uniforms and Navy Pride are located just above the Mega Menu (on the right side of your screen below the Search bar).

How do I place an order on myNavyExchange.com without an email address?

  • While the use of the email address is an important feature of ordering online because it allows the system to automatically send you a confirmation email that your order was received and another when it has shipped that contains tracking information, we understand that some customers do not wish to provide one. If you would prefer not to provide an email address, simply call our Customer Contact Center and they will be happy to assist you 24 hours a day, 7 days a week with the exception of Christmas day.
    • For callers in the US: 877-810-9030
    • For callers located Overseas: 001-877-432-1736

Can I place an order without creating an account?

  • No. Account creation is necessary in order to validate that this benefit is only used by qualified individuals.

How do I contact Customer Service?

  • Our premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For callers located OCONUS, dial 001-877-432-1736. You can also email our customer service team by clicking on Customer Service at the top of any page and clicking on Send an Email under Contact Us Today.

Do you have live chat?

  • We do not currently offer live chat, however, we are continually updating our site, so please check back for updates.

Does the Navy Exchange offer a price matching program? YES!, Please visit out our store policies page, by click here.

  • Advertised Item
    • A NEX cashier will match any advertised price reduction up to $100. An NEX supervisor must authorize a price match over $100. Customers may ask for a price adjustment at any cash register in the store. The advertised priced may be presented in the form of a printed ad or a mobile marketing device, such as a cell phone or smart phone, from a local competitor. Photographs of an item taken with a cell phone or smart phone will not be accepted.
  • Verbal Challenge
    • We will also accept a customer’s verbal price challenge for an item with a price difference of $10 or less. You don’t need to bring a copy of a competitor’s advertisement for items under $10.
  • Guidelines
    • Overseas NEXs will match the pricing of current mail order catalogs and e-commerce sites from Sears, J.C. Penney, Walmart and any other comparable commercial retailers with e-commerce sites. Freight charges (standard shipping rate and any surcharges, if applicable) are to be added to the competitor’s retail.
    • The NEX Price Match Policy is relevant to service and retail departments with the exception of fine jewelry, automotive parts, automotive labor and service, gasoline and special orders.
    • We will price match tobacco products to local competitors within the local market and same state, but will not match to other military, Coast Guard, Veterans Canteen Service or Indian Reservation resale facilities.
    • A price match challenge pertaining to alcohol can only be accepted from within the same state.
    • In the services departments, the merchandise or service must be the same brand, manufacturer, model number, processing method and service time as the item or service performed by the NEX.
    • The new NEX price will be exactly the same as the competitor’s price.
    • Prices are matched after any NEX savings coupons have been deducted from original price. This is not applicable to manufacturers’ vendor coupons. However, a manufacturer’s coupon cannot exceed the retail price of the product (no cash back).
    • The NEX will match the shelf pricing on any wholesale club merchandise for an identical item.
    • Local market area is defined as the geographic area shopped by local NEX customers, generally not beyond a 20 mile radius.
    • If a competitor’s ad includes the quantity a customer can buy at an advertised price, then the NEX will maintain the same quantity limitations when the NEX meets the ad price.
    • If a competitor’s advertisement indicates “limited quantities,” the NEX will not match the price.
    • The NEX will match a competitor’s promotion of a free gift card or financial gift card with the purchase of an item if the identical item is available for purchase from the NEX.
    • The NEX will match a competitor’s in-store instant rebate amount with the purchase of an identical item from the NEX.
    • Double and triple coupons, clearance, percent and dollar off items, flea market sales, going out of business sales and commissary prices are excluded from the NEX Price Match Policy.
    • The NEX will not match the price of another retailer’s item if that item includes a price reduction involving a manufacturer’s or retailer’s mail-in rebate.

Can I purchase additional warranty coverage?

  • Yes, we currently offer the Exchange Protection Plans (Keep it New!) for qualifying products. The appropriate Keep it New plan is offered on the product description page for any item that qualifies. You simply need to check the box for the plan that you want and it will be added to your cart. You also have a second opportunity to add a Keep It New plan when viewing your cart at time of checkout.

How long will it take to receive my order?

  • Orders are currently shipping from our warehouse near Columbus, OH. Shipping estimates are directly tied to the shipping method selected and are approximate. Please refer to our Shipping/Delivery section for more information.
  • All shipping estimates are in business days based on average traffic and do not factor weather conditions, carrier issues or any other unusual circumstances that could potentially impact delivery. We encourage you to order early in order to avoid missing an important event, especially as overall delivery traffic peaks during the Christmas holiday season.
  • Purchases shipping to APO/FPO/DPO addresses may take up to 45-60 days to reach their final destination. Using the ship to store option for select OCONUS locations, packages are reaching their destination in 5-8 business days! Check the drop down menu under the Shipping & Pickup tab in the Checkout process for the most up to date ship to store locations.

Why can certain items only be shipped via ground?

  • Certain items in your order may be considered hazardous material (HAZMAT). Aerosol products, some alcohol-based products, including fragrances and air fresheners, and contents under pressure are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations. We recommend shipment via FedEx Ground or USPS Ground (Parcel Post) to the continental United States only. Items considered to be hazardous material may not be shipped to APO or FPO addresses.

What stores participate in the Ship to Store option?

  • The current listing of stores is found in the checkout process when selecting Shipping Method. Click on the drop down menu for the most up to date store listing or call an NEX Customer Service Representative from the U.S. at 1-877-810-9030 or from overseas at 001-877-432-1736 or via email.
  • Several OCONUS locations have been added to the Ship to Store program, resulting in a radical improvement in delivery time. Review the drop down menu under the Shipping & Pickup tab in the Checkout process for the latest store listings. New stores will be added based on demand.

Why doesn't my order qualify for gift wrapping?

  • There is at least one item in your cart at this time that does not qualify for gift wrapping.  Gift wrapping service is available on a limited number of items.  For questions regarding qualifying items, please contact a NEX Customer Service Representative from the U.S. at 1-877-810-9030 or from overseas at 001-877-432-1736 or via email.

How may I cancel an order?

  • If your order hasn't been processed for shipping, you may cancel it by calling a NEX Customer Service Representative from the U.S. at 1- 877-810-9030, from overseas at 001-877-432-1736 or by e-mail.

If an item is not available, can I backorder it?

  • Due to the seasonality of many of our products, it is often difficult to determine if we are able to obtain additional inventory of certain items. Therefore, we do not offer a backorder option at this time.

How may I return an item?

  • Refer to Shipping & Delivery for more information. Simply use the prepaid return label included in your order, place it on the box, and drop off at your local USPS. If there was an issue with your order, you will not be charged for the return shipping. If you simply changed your mind, a $7.95 restocking fee will be reduced from your refund.

How long will it take to process my return?

  • Returns to NEX store locations are the fastest way to process a return or exchange.
    For CONUS returns, please allow up to 21 days to process your return. It takes an average of 8 days just to travel back to the warehouse. During peak season (post holiday), please allow additional time for processing.
    For OCONUS returns, please allow up to 45 days for the item to be returned to us and processed.
    Please note: It can take up to two billing cycles for the credit to appear on your credit card statement.

Where is the closest store? What hours are they open?

  • In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s address, telephone number and hours of operation.

How do I find a store’s phone number?

  • In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s telephone number.

Does the Navy Exchange have a loyalty or rewards program?

  • Yes! It is called My Navy Blue Rewards!

What is My Navy Blue Rewards?

  • My Navy Blue Rewards is a way for our customers to earn rewards by shopping online at myNavyExchange.com. For every $500 spent on myNavyExchange.com (after discounts and coupons and before shipping charges and surcharges), you will receive a $10 reward via email that is redeemable online. Customers are eligible to earn rewards during the following periods:
  1. November 1 through January 31 (Reward distribution: February)
  2. February 1 through April 30 (Reward distribution: May)
  3. May 1 through July 31 (Reward distribution: August)
  4. August 1 through October 31 (Reward distribution: November)
  • Signing up for My Navy Blue Rewards is easy! If you have already created an account on myNavyExchange.com:
  1. Sign in to your account on myNavyExchange.com
  2. Choose "My Profile" under the "My Account" dropdown
  3. Provide your email address under Communication Preferences and click "Yes! Email me sales, promos, and events"
  1. Click sign in/register in the upper right hand corner of myNavyExchange.com
  2. Create your account using your DOD ID# (or use the last 4 of your SS# and birthdate)
  3. Click "continue" to access your profile
  4. Provide your email address under Communication Preferences and click "Yes! Email me sales, promos, and events"

What emails will I receive?

  • You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In order to receive special offers, coupons and promotions, please sign in to your account on myNavyExchange.com and choose “My Profile” under the “My Account” dropdown menu. Simply provide your email address under Communication Preferences and click “Yes! Email me sales, promos and events.” Don’t forget to scroll down and click on the navy blue SAVE button!

How do I cancel an order?

  • Orders are passed to the fulfillment center for processing throughout the day. Therefore, there is a very short window of opportunity to cancel an order. Please contact the Customer Call Center as soon as possible at US: 877-810-9030 or OCONUS: 001-877-432-1736. The Customer Call Center is open 24 hours a day, 7 days a week with the exception of Christmas Day.

Can I purchase warranty coverage?

  • Yes, we currently offer the Exchange Protection Plans (Keep it New!) for qualifying products. The appropriate Keep it New plan is offered on the product description page for any item that qualifies and you can click on the appropriate plan to add it to your cart. You simply need to check the box for the plan you want. You also have a second opportunity to add a Keep it New plan when viewing your cart at time of checkout.

MY ACCOUNT

What are the password requirements?

  • Your password must include at least (1) special character, (1) number and must contain a minimum of 8 characters and a maximum of 15. Special characters include: !@#$%^&*()_+=][{}<,>.?/

How do I change my password?

  • In order to change your password, sign in to your account and click on My Account, then Password. You will be asked to enter your old password first, then enter the new password twice. Be sure to click SAVE at the bottom of the page to ensure your updates are store.

How do I update my stored billing information?

  • To update your billing information, sign in to your account and click on My Account, then Profile. Be sure to click SAVE at the bottom of the page to ensure your updates are stored.

How do I update my stored shipping information?

  • When updating or adding new ship to locations, sign in to your account and click on My Account, then click on Addresses. Each Ship To location has an EDIT and REMOVE button for updates.

What is the ‘Nickname’ field for shipping addresses mean?

  • The Nickname field is an easy way for you to identify an address. This becomes important as you add more addresses to your address book. As an example, you could use ‘Uncle Joe’ as a nickname for an address or ‘Grandkids in NC’. Use something that would easily identify the party you are shipping to.

What is the ‘Nickname’ field for payment method?

  • The payment method nickname is an easy way for you to differentiate your payment types. For example, if you have several Visa credit cards and they offer different reward programs, you could use ‘no interest’ or ‘Disney card’ or any other designation that would make payment selection easier for you.

GIFT CARDS

How can I check my gift card balance?

  • There are several ways you can check your NEX gift card balance:
    1. At the top of this page, click on Gift Cards. Scroll down and click on the CHECK BALANCE icon, enter the gift card number and PIN. You will also be asked to enter characters from an image, as an added security measure.
    2. Sign in and go to My Account. On the left navigation panel you will see Check Balance. Click Check Balance and you will be prompted to enter the gift card number and PIN. You will also be asked to enter characters from an image, as an added security measure.

Are gift cards purchased at myNavyExchange.com able to be used at NEX retail locations?

  • Physical gift cards purchased at myNavyExchange.com are able to be used at NEX retail locations. At this time, eGift cards are only redeemable online at myNavyExchange.com.

How do I redeem a gift card?

  • Gift cards are considered a form of payment. Once you sign in, place items in your cart and go to Checkout. You will select your Ship To information and move to the Payment page, where you can enter your gift card number and PIN located on the back of the card (you may need to remove the silver overlay by scratching it in order to expose the PIN).

PROMOTIONS AND PRICING

How do I receive information about flash sales?

  • To be added to our email list announcing flash sales, sign in at myNavyExchange.com, choose ‘My Profile’ under the ‘My Account’ dropdown menu. Provide your email address under the section labeled Communication Preferences and click ‘Yes! Email me sales, promos and events.’ Don’t forget to hit the SAVE button at the bottom of the page.
  • If you haven’t yet set up an account, click Sign In/Register at the top right corner on myNavyExchange.com and create your account using your DOD ID. You may also use the last four digits of your SSN and date of birth. Click Continue to access your profile. Provide your email address under Communication Preferences and click ‘Yes! Email me sales, promos and events.’ Don’t forget to hit the SAVE button at the bottom of the page.

SHIPPING

What are my shipping options?

  • There are currently four shipping options available:
    • Standard shipping, 7-10 business days CONUS
    • Priority shipping, 3-5 business days CONUS
    • Express shipping, 1-3 business days CONUS
    • Ship to Store: Place an order on myNavyExchange.com and have it delivered to select NEX locations (see dropdown menu on the shipping page for the most current list of participating store locations).
    • Select OCONUS locations are now participating in the Ship to Store program with 5-8 day delivery!
  • Please allow up to 45 days for delivery to OCONUS locations if shipping to an APO/FPO address.

Do we offer international shipping?

  • Due to customs and taxation laws and product restrictions and regulations, we currently offer shipping to FPO, APO and DPO addresses.
  • Select OCONUS locations are now participating in the Ship to Store program with 5-8 day delivery. Check the drop down menu under the Shipping & Pickup in the Checkout process for the most up to date listings.

What is the Ship to Store program?

  • Ship to Store is a convenient alternative to having packages delivered to your home. On the Shipping screen, use the drop down menu or enter a destination zip code to see if there is a Ship to Store location in your area. Packages that qualify will be shipped directly to the NEX store selected for you to pick up. At the time you place your order, you are also able to specify another alternate individual to pick up your package. The designated person must bring 1) a government issued photo ID and 2) the order confirmation email with them to pick up the order.
  • An alternate pick up person must be identified during the checkout process if you feel someone other than yourself may pick up your package. Stores have been instructed to release packages only to the Ship To person or their alternate to avoid any unauthorized collection of items.

What stores currently participate in the Ship to Store program?

  • To better serve you, we are always looking for new stores to join the program. Therefore, the most up-to-date listing of Ship to Store locations would be on the Shipping Method page in the checkout process. Simply enter a zip code or use the drop down menu to view.
  • Several OCONUS locations have been added to the Ship to Store program, resulting in radical improvement in delivery time. Typical results are delivery in 5-8 business days.

TRACKING

Where do I find my tracking information?

  • Tracking information is located in two places. Tracking information is provided in your shipment confirmation email. You can also locate your tracking information in My Account in your Order History.

How can I make changes to when my package will be delivered?

  • Our knowledgeable staff at the Call Center is the best resource for how to make changes to your package delivery. The Call Center can be reached at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.
  • Carriers, such as FedEx, also have services where you can re-route your package to a neighbor, have it held at a FedEx location or request a specific delivery date. More information can be found at fedex.com under Delivery Manager. You can also discuss with your local Post Office about having packages held for pickup if you will not be home.

My package says delivered but I have not received it – what do I do?

  • We recommend that you check all access points (front door, side doors, garage door) and with neighbors/doormen first. Our Customer Service team is also available 24 hours a day, 7 days a week to assist you by calling US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.

RETURNS

How long do I have to return an item?

  • Merchandise purchased from myNavyExchange.com can be returned within 45 days of purchase for a refund or even exchange. Diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund. Exceptions to the 45 day NEX Customer Return Policy are pre-paid cards, music, phone and gift cards, which are not returnable. Pre-recorded movies, music, video games, and computer software are returnable in original unopened factory sealed packaging within 45 days. If defective, they may be exchanged for an identical item.

How do I return an item?

  • We believe in hassle-free returns and giving you choices.
  • Choice 1. Return the item(s) to your local NEX store. And best of all, it’s fast and free!
  • Choice 2. Simply use the return label located on the packing list that came with your order, complete the return form, place it in a box and securely package the item(s) to be returned. If there was an issue with your order, you will not be charged for the return. If you changed your mind, a $7.95 fee will be deducted from your refund. Please allow 3 weeks for your return to reach us and be processed.

Can I return or exchange at a store?

  • Great idea – absolutely!

Where do I find my return label?

  • Your return label is located on the packing list that was inside your package. If you do not have it, contact our Call Center at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.

Does myNavy Exchange offer gift packaging?

  • Yes, myNavyExchange.com does offer gift packaging for a limited number of items. Our attractive gift bags are cream colored with a gold Navy Exchange logo. Once the items are placed in the gift bag, it is decorated with cream colored tissue paper.
  • Gift packaging is available at the order level. If items in your cart do not qualify for gift packaging, the option will not be displayed during the checkout process. If at least one of your items qualifies, you will be able to include a gift message with your order.

How do I return an item I received as a gift?

  • If you are an authorized NEX shopper, you can easily return your item to your local NEX store. You can also elect to use the return label that was shipped with your order to return the item to us.
  • Please note: credit is issued against the original form of payment.