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- Retail Stores
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- Shipping and Delivery Info
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- Manufacturer Customer Contacts
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- Product Recalls
- Winners List
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We are always striving to provide the very best for our customers. The Home Depot offers a wide selection of products which will provide increased value and convenience for your major appliance needs.
The Home Depot assortment includes laundry (washer/dryer) and kitchen appliances (dishwashers, over-the-range/built-in microwaves, ranges, cooktops, ovens, hoods and refrigerators). Customers are now also able to purchase other Home Depot products that are ship to home and do not include customer install, measurement or labor services.
NEX shoppers will be able to purchase and schedule delivery & installation for any major appliance sold by The Home Depot in their zip code while maintaining their tax-free benefit. Additional products like tools, plumbing supplies, ceiling fans and outdoor furniture will also be available to mail to the customer’s home tax free. Customers will be able to purchase using their Military Star Card, have access to special financing offers and receive an additional 1% discount beyond the Home Depot price.
All NEX CONUS stores that currently carry major appliances will have The Home Depot showrooms, to include Pearl Harbor. Guam will continue their current offering for the foreseeable future.
All major appliances will be delivered and installed by The Home Depot, therefore, we will no longer carry inventory of major appliances in our stores. All orders will need to be placed on www.mynavyexchange.com
Yes! You can complete your appliance purchase online by going to www.mynavyexchange.com and clicking on the Home Depot tile found on the Home page or on the Major Appliance page. In-store associates can assist you in your decision making.
Other Home Depot merchandise categories will now be available online and other products are being reviewed for possible availability in our stores. We are currently carrying the Homer Bucket with the cobranded logos.
You will receive the same pricing as if you were shopping on The Home Depot website, plus a military discount of 1% off the Home Depot final price, and tax-free savings. In addition, you have the ability to use the Military Star card with an automatic 6-month, zero interest, zero payments offer. While Home Depot offers a veterans and military discount, this does not apply to major appliances.
A price match request can be submitted to The Home Depot within 30 days of purchase by calling The Home Depot customer service line at 1-800-455-3869. You will need to provide the competitor’s advertised price and meet the following conditions:
- • Price match includes the price of the item plus shipping costs
- • Price match item must be available from competitor to ship to your location
- • Every price must be validated and exclusions do apply (available from The Home Depot Customer Support Team)
No, NEX promotions exclude any purchase through The Home Depot.
Unfortunately, NEXt Level Rewards cannot be used toward The Home Depot purchases on mynavyexchange.com
Your birthday reward issued in your birth month is for in-store use only, and therefore would not qualify for purchases of The Home Depot products.
Yes! You will be able to use your Military Star Card and any other form of payment that you are currently able to use through MyNavyExchange.com.
Yes, The Home Depot offers The Home Depot Protection Plan by Allstate. Please be sure to order with your major appliance if you wish to have coverage. They offer both 3-year and 5-year plans.
Yes! You can protect any eligible item for up to 90 days from the date of purchase with a The Home Depot Protection Plan. Plans are available at any The Home Depot location or online at www.homedepot.com.
After purchasing your plan, ensure you save the receipt for the covered item and the receipt for the protection plan..
No, all online purchases through www.mynavyexchange.com will be delivered or shipped direct to your home from The Home Depot.
Guam will maintain our curnt process with an assortment and inventory of major appliances to service customer’s needs.
Special orders are available for OCONUS customers only. Please check with your store personnel for details as special orders must be transacted in store. No CONUS special orders will be processed.
Customers who have purchased major appliances through our partnership with The Home Depot on www.mynavyexchange.com should call The Home Depot customer service line at 1-800-455-3869.
Please reference your Home Depot and/or Navy Exchange order number. Both can be found on your email confirmation.
Items cannot be exchanged or returned in-store. Before you accept delivery of major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and microwaves), you must inspect for defects or damage. If any exist, you must notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling (800) 455-3869 within 48 hours of delivery.
Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled and the unit(s) will be returned.
Delivery fee will NOT be refunded if the driver attempts delivery but is refused or no one over 18 is available to sign for the order.
If an item is installed but you decide to return it, the installation fee is NOT refundable.
For used major appliances or major appliance returns outside of the return period, the manufacturer’s warranty may apply. A service call may be required instead of a replacement. To initiate a service call, contact The Home Depot customer service at (800) 455-3869. See your owner’s manual for specific product details and proper handling.
PLEASE NOTE: Non-returnable items include Labor, Delivery, and/or Installation Services (non-refundable, as noted above)
Return Policy for Home Depot/NEX Partner Items
Any items you wish to return that were bought online (excluding Appliances or delivered items) must be returned to a Home Depot store or mailed to the shipper.
Customers who have purchased items other than major appliances through our partnership with The Home Depot on www.mynavyexchange.com should call The Home Depot customer service line at 1-800-430-3376 or TEXT “Support” to 38698
If your order arrives damaged, incomplete, or requires replacement parts, please contact Customer Support by texting “Support” to 38698 (available 24/7), or call 1-800-430-3376 any day of the week from 6 a.m. to 2 a.m. ET within 30 days of delivery for assistance.
The Home Depot reserves the right to decline returns where a product does not have a manufacturing defect but has been damaged by the customer.
Return within 90 Days of Purchase
Most merchandise can be returned within 90 days with proof of purchase to The Home Depot unless noted below.
Return within 30 Days of Purchase
Most merchandise listed below must be returned within 30 days with proof of purchase:
- Furniture
- Gas Powered Equipment and Tractors (must be empty of gas or propane)
- Generators that are unused and in original factory-sealed packaging (excluding Whole House and Stationary Generators)
- Consumer Electronics (Televisions & Computers)
- Paint Sprayers (unused and in original factory-sealed packaging)
Must be Returned within 48 Hours
All Major Appliances (Refrigeration Appliances, Washers, Dryers, Ranges, Dishwashers, and some Microwaves) must be reported for damages or defects within 48 hours of delivery. After this period, the item is considered under manufacturer warranty and cannot be returned or exchanged.
Non-Returnable / Non-Refundable Items
- Whole House and Stationary Generators
- Labor, Delivery, and/or Installation Services
- Any custom sizes or special orders
Return via Self Service
Returns can be processed by calling Customer Care at 1-800-430-3376 or online through your Home Depot Order History.
Items without a shipping charge can be returned in person at a Home Depot store. Stores cannot process returns with shipping charges. Once the return is processed by Home Depot, your refund from the Navy Exchange will be issued within 5-10 business days.
Return in Person to The Home Depot (In-Store Returns)
You can return most items (excluding Major Appliances) to any local Home Depot store. Navy Exchange purchases must be returned to The Home Depot, not to Navy Exchange locations.
- Gather Your Order Information
- Bring your order number (starts with “W”)
- Have a copy of your confirmation/shipping email
- Bring a valid photo ID
- Visit Your Local Home Depot Store
- Go to the Customer Service Desk with your item(s) and documents
- Refund Processing
- Refunds will be processed to the original payment method (Navy Exchange Purchase Card) within 10 business days
- The Navy Exchange will then process a refund within 5-10 business days
- Verification
- The Home Depot uses a third-party refund verification system. All returns are subject to approval
Return by Mail to The Home Depot
- Start Your Return Online
- Visit the Track Your Order page and enter identifying information
- Click "Return Items"
- Print Your Shipping Label
- If eligible, you’ll receive a prepaid shipping label by email
- Attach the label securely to your package
- Drop Off Your Return
- Take your package to the nearest UPS Access Point™
- Processing & Refund Timeline
- Refunds processed within approx. 7 business days to the Navy Exchange Purchase Card
- Banks may take up to 10 business days to deposit the refund
- Returns subject to verification system approval
Note: Some items are not eligible for online return and must be returned in-store. This will be indicated at checkout.
Most plants are returnable within 90 days. Perennials, trees, roses, and shrubs have a 1-year guarantee (store credit after 90 days).
If live goods arrive damaged or dead, contact Customer Support within 3 days of delivery by texting “Support” to 38698 or calling 1-800-430-3376.
Call a Home Depot Customer Care Specialist at 1-800-430-3376, 7 days a week, 6:00 a.m. – 2:00 a.m. ET (closed Christmas Day) to request a pickup.
Shipping charges are only refunded if the error was made by The Home Depot.
If your item has a shipping charge, return it through Customer Care or your Military Exchange Order History. Home Depot stores cannot process these returns.
Items using flammable liquids or gases (e.g., lawn mowers, leaf blowers) cannot be returned by mail, even if emptied. Return these items to your local store.
