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Frequently Asked Questions

RETAIL STORES

Who can shop at the Navy Exchange?

  • For a detailed listing of who is permitted to shop at the Navy Exchange, please see our Authorized Shoppers page.

Can I bring a guest into the Navy Exchange?

  • Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.

Can I buy merchandise to sell to someone who is not an authorized patron?

  • No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).

Can I place a special order for merchandise from the Navy Exchange?

  • ‚ÄčYes. Special Orders can be placed to meet your special needs at the Customer Service Desk at your Navy Exchange for a variety of manufacturers, from shoes to major appliances and furniture. A twenty-five percent deposit will be required when you place your Special Order. To view listings of what's available, click here

Can I buy merchandise to sell to someone who is not an authorized patron?

  • No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).

Can I make a Navy Lodge reservation via the Internet?

Can I order military uniforms via the Internet?

  • Yes. Navy and Marine Corps Uniforms are available for your online shopping convenience. Visit our Online Uniform Store.

Does the Navy Exchange have a loyalty or rewards program?

  • Yes! It is called My Navy Blue Rewards!

What is My Navy Blue Rewards?

  • My Navy Blue Rewards is a way for our customers to earn rewards by shopping online at myNavyExchange.com. For every $500 spent on myNavyExchange.com (after discounts and coupons and before shipping charges and surcharges), you will receive a $10 reward via email that is redeemable online. Customers are eligible to earn rewards during the following periods:
  1. October 30 through January 28 (Reward distribution: February)
  2. January 29 through April 29 (Reward distribution: May)
  3. April 30 through July 29 (Reward distribution: August)
  4. July 30 through October 28 (Reward distribution: November)
  • Signing up for My Navy Blue Rewards is easy! If you have already created an account on myNavyExchange.com:
  1. Sign in to your account on myNavyExchange.com
  2. Choose "My Profile" under the "My Account" dropdown
  3. Provide your email address under Communication Preferences and click "Yes! Email me sales, promos, and events"
  1. Click sign in/register in the upper right hand corner of myNavyExchange.com
  2. Create your account using your DOD ID# (or use the last 4 of your SS# and birthdate)
  3. Click "continue" to access your profile
  4. Provide your email address under Communication Preferences and click "Yes! Email me sales, promos, and events"

Is this site secure?

  • This site uses secure encryption technology to safeguard your credit card and personal information. Secure Sockets Layer (SSL) encryption, used on myNavyExchange.com, is the best identity safeguard technology available today. This layer of protection maintains the safety and security of sensitive information when completing online transactions.

 

STORE LOCATIONS

Where is the closest store? What hours are they open?

  • In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state, enter country if OCONUS, and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s address, telephone number and hours of operation.

How do I find a store’s phone number?

  • In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s telephone number.

How do I contact Customer Service?

  • Our premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For callers located OCONUS, dial 001-877-432-1736. You can also email our customer service team by clicking on Customer Service at the top of any page and clicking on Send an Email under Contact Us Today.

 

MAILINGS/FLYERS

How do I sign up to receive Navy Exchange mailings?

Why do I have to provide an email address for flyer sign ups or to create an account on www.mynavyexchange.com?

  • By creating an account using your email address at www.mynavyexchange.com, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiving promotional emails and physical and digital flyers from Navy Exchange.

What emails will I receive?

  • You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In order to receive special offers, coupons and promotions, please sign in to your account on myNavyExchange.com and choose “My Profile” under the “My Account” dropdown menu. Simply provide your email address under Communication Preferences and click “Yes! Email me sales, promos and events.” Don’t forget to scroll down and click on the navy blue SAVE button!

 

PRICE MATCH GUARANTEE

NEX Low Price Promise Price Matching Policy

The NEX is committed to offering its customers low prices every day. If you happen to find a lower price in a local competitor’s store, ad, or on certain major online sites (see below for qualifying sites), we’ll match the price! Some exclusions apply.

The NEX will match the regular, every day shelf price or advertised price in a local competitor’s current ad.

  • If the difference is $10 or less, the price will be matched on the spot. No competitor’s ad or other proof is required.
  • If the price of the item is lower by more than $10, the price must be verified by a NEX associate or supervisor.
  • An advertised price may be presented to the NEX in the form of a printed ad or displayed on a mobile marketing device such as a tablet computer or smartphone.
  • Photographs (digital or otherwise) of an item price taken with a cell or smartphone do not qualify as an ad

Online Competitor Price Matching

The NEX will match the price on the online sites of Walmart.com, Target.com, Amazon.com, BestBuy.com, Sears.com, ToysRUs.com or BabiesRUs.com only. Prices of third parties doing business on these websites will not be matched.

  • If you see a lower price on one of the online sites listed above and the price difference is $10 or less, the price will be matched on the spot. No proof is required.
  • If you see a lower price on one of the online sites listed above and the price difference is more than $10, the price must be verified by a NEX associate or supervisor.

The qualifying competitive online price may be presented on a mobile device such as a tablet computer or smart phone. Freight charges (standard shipping rates and any surcharges, if applicable) will not be added to the competitor’s price for matching. Printed copies of a web site are not acceptable.

Price Match General Guidelines

  • The item must be the identical brand name, size, weight, color, quantity/contents, and model number.
  • Competitor’s online items must be in stock at the time a price match is requested.
  • Price must be valid at the time the price match is requested.
  • Retail price must be shown on the competitor website or print ad. Prices may be validated by a NEX associate.
  • “Marketplace” prices: Price matched items must be shipped and sold by Walmart.com, Target.com, Amazon.com, BestBuy.com, Sears.com, ToysRUs.com or BabiesRUs.com; prices from third party sellers on these websites will not be matched.
  • Competitor catalogs can be matched as long as the catalog displays a current date, retail price and meets all other competitor ad match qualifications.
  • The NEX will match a competitor’s in-store instant rebate amount with the purchase of an identical item from the NEX.
  • The NEX will match a competitors’ promotion of a free gift card or financial gift card with the purchase of an item if the identical item is available for purchase from the NEX.
  • The NEX matches competitive buy one/get one offers on identical items carried by the NEX. Regular or sale price must be shown in the competitive offer. Buy one/get one free offers are handled as a 50% discount on both items; buy one/get one offers at 50% off are handled as a 50% discount on one item only. If the buy one/get one offer includes items at different prices, the discount is applied to the lowest priced item.
  • The NEX matches buy one/ get another different item free (or at a discount) offers on identical items carried by the NEX. Price must be shown in competitive offer. The appropriate discount will be applied to the offered free or discounted item.
  • The NEX matches “bundle” offers when the NEX carries all identical items in the bundle offer.
  • Alcohol products pricing matched only in same state.
  • Limit of one price match for items over $50 per customer.

Price Match Exclusions

  • NEX will not match the price of another retailer’s item if that item includes a price reduction involving a manufacturer’s or retailer’s mail-in rebate.
  • Not valid on competitors’ limited quantities.
  • Not valid on double/triple coupons, clearance, refurbished goods, percent/dollar off items, flea market sales, going out of business sales and commissary prices.
  • Not available on fine jewelry, automotive parts, automotive labor and service, gasoline, prepaid gift cards, tobacco, or special orders.

Local Retail Competitors

Local retail competitor stores must be located within 20 miles of a NEX store.

Use of Coupons when Price Matching

You can also use coupons when price matching.

  • NEX coupons will be applied before the price match is made. If the competitor’s price is still lower than the price after the NEX coupon has been deducted, the ad match can be adjusted to match the competitor's price.
  • Manufacturer coupons will be applied after the price match is made.
  • When using both NEX and manufacturer coupons, the NEX coupon will be applied before the price match is made. If the competitor’s price is still lower than the price after the NEX coupon has been deducted, the NEX price will be adjusted to match the competitor's price. Once the price match is determined, a manufacturer coupon will be applied to the new price.

14 Day Price Guarantee

  • If you buy a qualifying item at a NEX then find the identical item for less within 14 days in the NEX ad, a local competitor’s ad or at a qualifying on line retailer (Target.com, Amazon.com, Walmart.com, BestBuy.com, ToysRUs.com, BabiesRUs.com), we’ll match the price.
  • Bring in your original NEX store receipt and proof of the current lower price as described above.
  • Apply for a Price Guarantee adjustment at the NEX Customer Service desk.
  • Items for which you have received a lower price under the NEX Price Match Policy may be placed on layaway.
  • Items already on layaway also qualify for a price reduction due to a competitor’s lower price or the NEX 14-day price guarantee. You must make the request for the price reduction at the NEX Customer Service desk.