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Who can shop at the Navy Exchange?

Currently, all active duty members from all four branches of military service, Guard & Reserve members, military retirees, Medal of Honor recipients, 100% disabled veterans and authorized family members are welcome to shop at the Navy Exchange stores as well as on-line. In addition, all honorably discharged veterans are able to shop us at

Can I bring a guest into the Navy Exchange?

Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.

Can I place a special order for merchandise from the Navy Exchange?

Yes. Special Orders can be placed to meet your special needs at the Customer Service Desk at your Navy Exchange for a variety of manufacturers, from shoes to major appliances and furniture. A full deposit will be required when you place your Special Order. To view listings of what's available, click here.

Can I buy merchandise to sell to someone who is not an authorized patron?

No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).

I make a Navy Lodge reservation via the Internet?

Yes. Navy Lodge Reservations are available for your convenience. Please visit the Navy Lodge section of this site.

Can I order military uniforms via the Internet?

Yes. Navy and Marine Corps Uniforms are available for your online shopping convenience. Visit our Online Uniform Store.

Does the Navy Exchange have a loyalty or rewards program?

Yes! It is called NEXt Level Rewards!

What is NEXt Level Rewards?

NEXt Level Rewards is a free rewards program designed to provide you with even more value and savings when you shop at your Navy Exchange. Already a Navy Blue Rewards member? Great, you’ll automatically be converted to NEXt Level Rewards! Learn more about NEXt Level Rewards here.

store locations
Where is the closest store? What hours are they open?

In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state, enter country if OCONUS, and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s address, telephone number and hours of operation.

How do I find a store’s phone number?

In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s telephone number.

How do I contact Customer Service?

Please proceed to the customer service desk for additional assistance or ask to speak with a department supervisor or manager.

How do I sign up to receive Navy Exchange mailings?

You may sign up online. Simply register at and select to receive flyers and emails in the My Profile section under My Account.

You may also view the current week’s flyer or next week’s flyer by visiting and clicking on Weekly Ad at the very top of the page.

Why do I have to provide an email address for flyer sign ups or to create an account on

By creating an account using your email address at, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiving promotional emails and physical and digital flyers from Navy Exchange.

What emails will I receive?

You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In order to receive special offers, coupons and promotions, please sign in to your account on and choose “My Profile” under the “My Account” dropdown menu. Simply provide your email address under Communication Preferences and click “Yes! Email me sales, promos and events.” Don’t forget to scroll down and click on the navy blue SAVE button!

Price Match Banner
Please note: No price adjustments will be granted from 25 November through 04 December 2021. No competitors’ prices will be matched from 25 November through 04 December 2021.

NEX will match any brick-and-mortar retailer’s advertised price, within the local market area, and qualifying e-commerce sites, on any identical, in-stock item for the customer who makes a request.

Fourteen-day price guarantee for any item purchased from the NEX and subsequently sold or advertised at a lower price by the NEX, or any local competitor or qualifying e-commerce sites on any identical item for the customer who makes a request.

Items must be identical for the customer to receive the lower price.  The merchandise must be the same brand, manufacturer, size, and model number as the item carried by the NEX. Items that are used, refurbished or being liquidated will not be price matched.  For Softlines, an identical item does not have to be the same size or color, as long as it is the same brand and style.  

To ensure adequate inventory for all customers, purchase quantity is limited to one per customer, per item, per day.

CONUS:  NEXs will offer price matching to brick-and-mortar commercial retailers with e-commerce sites and Amazon Prime.  NEXs will not price match online only e-commerce sites such as Overstock, Wayfair, Hayneedle and Houzz.  NEXs will not price match prices from, or on behalf of, any Marketplace and third-party sellers.  Freight charges (standard shipping rates and any surcharges, if applicable) will not be added to the price match.

OCONUS.  NEXs will offer price matching ONLY to the, Amazon Prime and brick-and-mortar commercial retailers with e-commerce sites and local competitors within a 25-mile radius of main store.  Merchandise must be in-stock only. e-commerce retailers with brick-and-mortar stores must be able to ship to APO, FPO, and DPO mailing addresses.

The NEX Price Match Policy is relevant to service and retail departments (including tires purchased when combined with installation) with the following exceptions:  fine jewelry, automotive parts, automotive labor and service, gasoline, and special orders.

NEXs CONUS and OCONUS will  NOT price match tobacco products to brick-and-mortar locations or to e-commerce sites, and will not price match to other military, Coast Guard, Veterans Canteen Services or Indian Reservation resale facilities.

The new NEX price will be exactly the same as the competitor’s price. Scratch card discounts should be taken AFTER all price matches have been applied to the purchase.

Prices are matched after any NEX savings coupons (excluding scratch card) have been deducted from original price.  Cash back is not authorized under the NEX Price Match Policy. Manufacturer’s coupons are not valid for purchases at

The NEX will match the shelf pricing on any wholesale club (i.e., Sam’s Club, BJs, Costco) merchandise for an identical item.

If a competitor’s advertisement indicates “Limited Quantities,” the NEX will not match the price.

The NEX will not match a competitor’s promotion of a free gift card or financial gift card with the purchase of an item.

Double and triple coupons, clearance, percent and dollar off items, flea market sales, going out of business sales, and commissary prices are excluded from the NEX Price Match Policy.

NEXs will accept other Military Service Exchange scratch-off offers, but will follow the current standard NEX exclusions; alcohol and tobacco discounts will always be excluded.

The NEX will not match the price on the purchase of any third-party, prepaid gift cards.

The NEX matches competitive buy one/get one (BOGO) offers on identical items carried by the NEX.  Regular or sale price must be shown in the competitive offer.  BOGO free offers are handled as a 50% discount on both items; BOGO 50% off offers are handled as a 50% discount on one item only.  If the BOGO offer includes items at different prices, the discount is applied to the lowest priced item.

The NEX matches buy one/get another different item free (or at a discount) offers on identical items carried by the NEX.  Price must be shown in a competitive offer.  The appropriate discount will be applied to the item offered free or discounted.

The NEX matches “bundle” offers when the NEX carries all identical items in the bundle offer.  A bundle is defined as several items that need to be purchased together to receive the price stated for these items.

Price match challenges for merchandise purchased at must be handled by the e-commerce team.  NEX stores will not process price adjustments for merchandise purchased at  You can email our Customer Care Center at 24 hours a day, 7 days a week.

Price matches and adjustments to competitors’ prices will not be allowed for prices valid from Thanksgiving Day through the entire week after Thanksgiving.

What if there is a pricing mistake?

Our team at the NEX strives to provide accurate product and pricing information, however unintentional pricing or typographical errors may occur. NEX reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice including after you submitted your order and confirmation was received. In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, NEX shall have the right, in its sole discretion to refuse or cancel any purchased orders placed for that item.

If your credit card has been charged for any order subsequently cancelled, we will issue a credit back to the credit card used for the transaction as your sole and exclusive remedy if permissible under applicable law. We sincerely apologize for any inconvenience this may cause you as we strive to remain good stewards of Navy funds.

You agree that you are responsible for all charges incurred in connection with any purchase on our Site or our Stores, including, without limitation, shipping, handling and processing charges or other fees.

Returns Banner
How long do I have to return an item?

Merchandise purchased from the NEX or can be returned within 45 days of purchase for a refund or even exchange with limited exceptions (see below). In addition, diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund.

Exceptions to the 45 day return policy:

  • Gift cards are non-returnable
  • Pre-recorded movies, video games and computer software are returnable in original unopened factory sealed packaging within 45 days.  If defective, they may be exchanged for identical item only.
  • Authentic luxury handbags, belts, and accessories from Gucci, MCM, and Yves Saint Laurent are not eligible for returns.
  • Rolex merchandise
  • Altered or tailored uniforms

If your original order qualified for a promotion such as $10 off $50 or similar minimum purchase to qualify, and your return amount drops you below the threshold to receive the promotional amount, the promotional amount will be deducted from the value of the returned item(s).

PickUp Banner
What is the Pick/Up program?

The Buy Online, Pick Up in Person program, which we call Pick/Up, is a convenient way to order the items you wish to purchase online at and pick up at your preferred NEX store. Orders will be filled within 48 hours (please allow extra time when store is closed, such as Thanksgiving).

How does Pick/Up work?

Simply go to, select In-store pickup and place your order. You will receive an email confirmation acknowledging receipt of your order. A second email will be sent when your order is ready for pickup. Once you arrive at the store, follow the bright yellow & blue signs to the Pick/Up location. Please be sure to have your “Ready for pickup” email available for review, as this will contain your order number. You will also be asked to provide your military ID, dependent card or CAC. Pick/Up locations will vary by location (most will be at the Customer Service area, but as an example, Pensacola Pick/Up is at the Home Gallery Service Counter).

Is every item available for Pick/Up?

At this time, only a select number of items are available for Pick/Up. The plan is to add additional products as the program grows in participation.

What if an item is not available?

At time of checkout, the system will check the current availability of all items in your cart. If an item has sold out at your selected store you can a) select another store as a Pick/Up location or b) change your delivery method to have the items delivered to your home or shipped to a store for pick up at a later day (typically within 5-7 business days for most locations).

Can I change my store after the order has been placed?

You would need to contact the original store and ask to have the order canceled. To expedite the request, please have your order number available. This can be found on your “Ready for pickup” email. You would then need to reorder the items selecting the store you wish to use for Pick/Up.

How will I know when my Pick/Up order is ready?

You will receive an email when your order is ready for pickup.

What do I need to bring with me to Pick/Up my order?

You will need your military ID or dependent card or CAC when picking up your order. To facilitate Pick/Up, please have your “Ready for pickup” email available for reference (contains your order number for quicker service).

Where do I go to collect my Pick/Up order?

While most stores will utilize the Customer Service area for Pick/Up, we recommend checking the Find a Store page for your store (located on at the top of the page to the left of the image of the cart). This will indicate where your Pick/Up order will be located as well as store hours and directions.

When will I be charged for my order?

You will be charged for your order at time of Pick/Up.

Please note: At the time your order is placed, an authorization is placed against your available credit for the amount of the purchase. While you are not charged, these funds are reserved for this purchase.

How do I cancel an order?

There are several ways to cancel an order. You may call the Customer Service team at the store where you would have picked up your order or, if you are visiting the Store, stop by the Customer Service area and advise an associate that you wish to cancel your Pick/Up order. Please have your order number available to facilitate the process. It can be found on your “Ready for pickup” email.

How do I Return an item purchased through the Pick/Up program?

Simply bring the item(s) back to your nearest Navy Exchange. Please present your “Ready to pickup” email as proof of purchase and to expedite your return. If you are unable to access an NEX store, please contact our Customer Care Center team by calling 877.810.9030. They are open and available 24 hours a day, seven days a week (except Christmas Eve and Christmas Day).

How will I be refunded if I return an item?

Refunds will be credited against your original form of payment. Should the original form of payment no longer be available, store will issue an NEX gift card for the value of the return.

  • Please note: While we process your return immediately upon receipt in store, most banks take up to 5 business days before you see the credit on your account.