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Frequently Asked Questions

UNIFORMS

Who can order Uniform items at myNavyExchange.com?

  • Current active duty military, honorably and general discharged Veterans up to the rank at time of separation and family members of deceased authorized patrons with proper documentation (DD-214 and discharge paperwork).
  • Please note that you must be 18 years of age and use your own credit card for purchases.
  • Items purchased at myNavyExchange.com must be for the sole use of the authorized customer, for the use of dependent members of the authorized customer's family or a bona fide gift. Merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a NEX. (Navy Exchange Manual Pub. 145, para. 4207(4)).

How do we register to purchase uniform items at myNavyExchange.com?

  • Simply visit myNavyExchange.com and click Sign In/Register at the top of the page. Fill in the information requested on the Create an Account page and hit Submit. Yes, it’s as easy as that! You will notice that we have transitioned to using your DOD ID # and no longer require your SSN. If you are not active military and do not have a DOD ID #, you will need to follow these instructions.

A word about establishing your Password...

While having one easy password that you can use across multiple sites seems appealing, it is not the most secure way to protect your online accounts. Your password for myNavyExchange.com must contain the following:

  • 8-15 characters in length
  • Must be different from your user name
  • Must contain no spaces
  • Must have at least 1 uppercase letter
  • Must have at least 1 number in it (0-9)
  • Must have at least 1 special character (examples: @, ?, [)

Are all Navy uniforms available online?

  • Yes, all required Navy uniforms are available online as well as the majority of optional items. Please plan accordingly when ordering uniforms as some items may be temporarily out of stock.

How can I find out the status of my order?

  • Once you establish an account at myNavyExchange.com, sign in, click My Account at the top of the screen and click My Orders.
  • Or you can reach the Customer Care Center 24-hours a day, seven days a week at 800.368.4088 or via email at myNavyExchange@nexweb.org.
  • OCONUS calling information:
Bahrain: 800-00011
Canada: 1-800-231-6289
Germany: 0800-1013795
Italy: 8008-872440
Japan: 00531-11-4026
Singapore: 800-1100-198
South Korea: 00798-14-800-5652
Spain: 900-99-1479
United Kingdom: 0800-89-4372
Fax Orders: 1-800-551-6289 (CONUS); 1-757-502-7532
 

What are the hours of operation for the Customer Care Center?

  • The Customer Care Center is open 24-hours a day, seven days a week with the exception of Christmas day.

How long will it take to get my order delivered?

  • Orders typically deliver in 7-10 business days to our CONUS customers. Expedited shipping is also available for $17.95. For expedited shipping, orders received prior to 10am ET will ship same day and will arrive the next business day, as long as all items are in stock and no personalization is required.
  • Plan ahead for CPO season and formal occasions as these tend to be peak season for uniform items.

Do you ship OCONUS?

  • Yes, we ship via priority mail to APO, FPO and DPO addresses. For International Express to overseas addresses, please call our toll free number at 800.368.4088 or email us at myNavyExchange@nexweb.org. Please note that express shipments require a street address and cannot be delivered to APO, FPO or PO Box addresses.

Do you offer tailoring services?

  • Yes, the NEX offers FREE hemming on all uniform trousers, skirts and slacks. This service is available at your local NEX for uniform items purchased from myNavyExchange.com.
  • Please note that altered or tailored uniforms are non-returnable. It is the customer's responsibility to ensure proper fit prior to accepting the altered/tailored uniform items.

Do you mount ribbons and medals?

  • Yes, we work with EZ Rack to provide this service. Click here to view .

What if I need to return a uniform item?

  • You have several options for returning uniform items.
    1. Non-tailored and non-personalized items can be returned to your local NEX for quick exchanges and/or refunds.
    2. Package your items and ship to our Returns Center using the carrier of your choice to:
      Uniform Return Center
      NEX South East Distribution Center
      Bldg. 781, Naval Air Station
      Pensacola, FL 32508
      0
    3. Call our Customer Care Center for assistance in returning an item at 800.368.4088.
    4. Altered or tailored uniforms are non-returnable

Who sets uniform policies?

  • The Navy Uniform Board reviews and makes recommendations to the CNO regarding changes concerning the design, detail and material composition of Navy uniform items.

How are uniform prices established?

  • Prices for government-issued items are established by DLA Troop Support and are sold at cost. Prices for commercial items are sold at cost + a markup to cover operational expenses. Uniforms are generally excluded from all sales, coupons and scratcher promotions.

How is the Clothing Replacement Allowance calculated?

  • The CRA is based on the useful wear-life of each item and is determined by the Uniform Matters Office. It is recalculated annually based on the current Sea Bag listing.

Where can I find a guide to roll and tie the Navy Neckerchief?

  • Click here for instructions on the proper way to roll and tie the Navy Neckerchief.

Where can I find the Navy Uniform regulations?

  • Click here for Navy Uniform regulation NAVPERS 15665I.

How can I order a uniform and/or boots to fit if I have a size not shown on www.myNavyExchange.com?

  • Fleet Sailors requiring a uniform outside of the size range offered can visit their local NEX or call the Customer Care Center at 800.368.4088 for assistance. A completed Special Measurement Form will be required.
    • DD-358 for Men’s Uniforms
    • DD-1111 for Women’s Uniforms
    • DD-150 for Footwear

Will custom government-issued garments or boots cost more?

  • No. Government-issue custom-fit uniforms do not cost the Sailor any more than standard-sized uniforms.

Where can I find the sizing charts for uniforms?

  • Click here for a full list of uniforms size charts