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MAJOR APPLIANCE FREQUENTLY ASKED QUESTIONS

Kenmore Appliances


What are the Delivery Charges?

The delivery fee for Sears/Kenmore Direct to Home Delivery is $50 for the first item and $25 for any additional items on the same order.

What does my delivery include?

  • Delivery and setup of refrigerators, washers, electric dryers and free standing electric ranges.
  • Haul away is included at no additional cost, but must requested at time of purchase.

Refrigeration

  • Includes water supply connection kit.
  • Your current appliance should be empty prior to delivery.
  • The product will be uncartoned, positioned in place, leveled and plugged in. Crispers, racks, ice trays, thermostats are set to manufacturers recommended positions and settings.
  • A 3-prong, grounded electrical outlet must be within reach of the power cord.
  • Ice-maker connection: A water supply shut-off valve for a refrigerator needs to be on the same level as the refrigerator and in close proximity. The delivery team will connect the ice maker to the water supply line. If you do not have an in-house water supply line for the refrigerator, you can contact a local plumber.
  • Utilities (power) need to be on in order to connect and test.

Washers

  • Washers include hot and cold water hoses.
  • Your current appliance should be empty with no standing water prior to delivery.
  • The product will be uncartoned, positioned in place, leveled and plugged in.
  • Water valves should be corrosion-free. Current hoses cannot be re-used, due to risk of bursting/leaking. Only hoses supplied with your product will be connected to water taps. A cycle will be started to test washer performance. If drainage is via standpipe, it must be at least 32 inches tall.
  • Knock out for drain hose must be removed or Sears cannot hook-up washer.
  • A 3-prong, grounded electrical outlet must be within reach of the power cord.
  • No additional fees for Laundry Pedestal Installation.

Dryers

  • Dryers include electric cord (3 or 4 prong) or gas connector and dryer vent kit.
  • Dryer operation requires 30amp electricity. The delivery team will only connect your dryer to proper outlets.
  • Important Dryer venting: Adequate space behind the dryer is required for proper vent connection. The delivery team will not connect to plastic venting, which is a potential fire hazard.
  • No additional fees for Laundry Pedestal Installation.

Dishwashers

  • Dishwashers include hook-up install kit.
  • Delivery team will not install new hardwired dishwashers.
  • Delivery team will haul away old dishwashers that have been un-installed prior to delivery.

Ranges

  • Ranges include electric (3 or 4 prong) cord or gas connector.
  • 240 volt electrical service is required within 3 feet of the product. Delivery teams will only connect to one of the approved outlets.
  • Existing power cords cannot be re-used.
  • If current range is wired directly into the wall, it should be disconnected and a proper outlet installed prior to delivery.
  • Delivery will not directly hardwire a range into the wall.
  • Important Anti-tip Brackets: Delivery teams will install anti-tip brackets on free standing ranges.

What about Gas Appliances?

Installation of Gas Dryers & Ranges are based on legal codes established by each state or locality and may not be available in your area.

Kenmore models are not available for delivery to certain CONUS zip codes. Please call 1-877-810-9030 to verify that we can ship to your zip code. Please provide correct "ship-to" address and accurate phone number to expedite delivery.

Five (5) business days after your Kenmore order has been placed, you will be contacted by a Military Customer Service Representative to set up a specific delivery date for your order. Their hours of operation are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. If for any reason your delivered Kenmore order is unacceptable, please refuse the delivery and contact MyNavyExchange.com for further assistance.

A service appointment must be scheduled with Kenmore for any malfunction before a replacement can be considered. Please call Kenmore Military Appliance Service at 1-888-507-9312 for a service appointment.

Once an order is placed, if a change is necessary please call the MyNavyExchange Customer Contact Center at 1-877-810-9030 to cancel the original order and place a new order.

Due to frequent changes in technology, model numbers and prices may change.

Whirlpool Appliances


What are the Delivery Charges?

The Install/Haul Away fee for Whirlpool/Maytag/KitchenAid/Jenn-Air/Amana/Gladiator’s Direct to Home Delivery is $85 for the first item or laundry pair and $105 total for two or more additional items on the same order, including pedestals.

What does my delivery include?

  • Delivery and hook up of non built-in refrigerators, washers, electric dryers, free standing electric ranges and freezers on main floor or in basement or upstairs (1 flight) of residence.
  • Haul away of current appliance (a like item) will be automatic and at no additional cost.
  • Your inspection & satisfaction (or refusal) prior to signing delivery paperwork.

Refrigeration

  • Includes water supply connection kit.
  • Your current appliance should be empty prior to delivery.
  • The product will be uncartoned, positioned in place, leveled and plugged in. Crispers, racks, ice trays, thermostats are set to manufacturers recommended positions and settings.
  • A 3-prong, grounded electrical outlet must be within reach of the power cord.
  • Ice/Water connection: A water supply shut-off valve for a refrigerator needs to be on the same level as the refrigerator and in close proximity. The delivery team will connect the ice maker to the water supply line. If you do not have an in-house water supply line for the refrigerator, you can contact a local plumber.
  • Utilities (power) need to be on in order to connect and test.

Washers

  • Washers include hot and cold water hoses.
  • Your current appliance should be empty with no standing water prior to delivery.
  • The product will be uncartoned, positioned in place, leveled and plugged in.
  • Water valves should be corrosion-free. Current hoses cannot be re-used, due to risk of bursting/leaking. Only hoses supplied with your product will be connected to water taps. A cycle will be started to test washer performance. If drainage is via standpipe, it must be at least 32 inches tall.
  • Knock out for drain hose must be removed or delivery team cannot hook-up washer.
  • A 3-prong, grounded electrical outlet must be within reach of the power cord.
  • No additional fees for Laundry Pedestal Installation.
  • Utilities (power) need to be on in order to connect and test.

Dryers

  • Electric dryers will include electric cord (3 or 4 prong).
  • For Gas dryers, gas connectors and dryer vent kits are not included and must be purchased separately.
  • Dryer operation requires 30 amp 120/240 volt minimum. The delivery team will only connect your dryer to proper outlets.
  • Important Dryer venting: Adequate space behind the dryer is required for proper vent connection. The delivery team will not connect to plastic venting, which is a potential fire hazard.
  • No additional fees for Laundry Pedestal Installation.
  • Utilities (power) need to be on in order to connect and test.

Dishwashers

  • Dishwashers ship with the direct wire hook-up configuration.
  • Dishwasher install kit not included.
  • Delivery team is unable to install dishwashers as they are considered a built-in appliance.
  • Delivery team will haul away current dishwasher that has been un-installed prior to delivery.

Ranges

  • Electric Free Standing Ranges include appliance power cord (3 or 4 prong) and the anti-tip bracket.
  • 240 volt electrical outlet is required within 3 feet of the product. Delivery teams will only connect to an approved outlet.
  • Existing appliance power cords cannot be re-used.
  • If current range is wired directly into the wall, it should be disconnected and a proper outlet installed prior to delivery.
  • Delivery team will not directly hardwire a range into the wall.
  • Important: Delivery team will install anti-tip brackets on free standing electric ranges.
  • Utilities (power) need to be on in order to connect and test.

Freezers

  • Your current appliance should be empty prior to delivery.
  • The new appliance will be uncartoned, positioned in place, leveled and plugged in. Racks and shelves, thermostats are set to manufacturers recommended positions and settings.
  • A 3-prong, grounded electrical outlet must be within reach of the appliance power cord.
  • Delivery team will haul away current freezer that has been un-installed prior to delivery.
  • Utilities (power) need to be on in order to connect and test.

Micro Hood Combos and Over The Range Microwaves

  • Delivery team is unable to install Microwave Hood Combo as they are a built-in appliance.
  • Delivery team will haul away current MHC that has been un-installed prior to delivery.

Cooktops

  • Delivery team is unable to install Cooktop as they are a built-in appliance.
  • Delivery team will haul away current Cooktop that has been un-installed prior to delivery.

Built-In (Wall / Drop-In /Slide-In) Ovens

  • Delivery team is unable to install as they are a built-in appliance.
  • Delivery team will haul away current Oven that has been un-installed prior to delivery.

What about Gas Appliances?

Installation of Gas Dryers & Ranges are based on legal codes established by each state or locality and cannot be installed by the delivery team.

What about order details?

Remote stateside areas do not offer delivery. Please call 1-877-810-9030 to verify Whirlpool can deliver to your zip code. Please provide your correct "ship-to" address and accurate phone number to expedite delivery.

After your order has been placed and has arrived at the delivery warehouse, they will contact you directly with your delivery appointment information. Their hours of operation are Monday through Friday from 8:00 A.M. to 5:00 P.M. If for any reason your delivered Whirlpool order is unacceptable, please refuse the delivery and contact MyNavyExchange.com for further assistance.

A warranty service appointment must be scheduled with Whirlpool for a malfunction/defect before a replacement can be considered. Please call Whirlpool 1-800-253-1301 to schedule your service appointment.

Once an order is placed, if a change is necessary please call the MyNavyExchange Customer Contact Center at 1-877-810-9030 to cancel the original order and place a new order.

Due to frequent changes in technology, model numbers may change.