Veteran's Online Shopping Benefit

TOP VOSB FREQUENTLY ASKED QUESTIONS

Q. How do I determine if I am eligible to shop?

A. If you know your DOD ID and you have been honorably discharged, simply scroll up to the top of this page and click on Register. You can register by using either your DOD ID or the last 4 of your SSN + your date of birth.

Helpful Hint... Be careful when selecting your password - our criteria is strict in order to protect your account. While having one easy password that you can use across multiple sites seems appealing, it is not the most secure way to protect your online accounts. Your password for myNavyExchange.com must contain the following:

  • 8-15 characters in length
  • Must be different from your user name
  • Must contain no spaces
  • Must have at least 1 uppercase letter
  • Must have at least 1 number in it (0-9)
  • Must have at least 1 special character (examples: @, ?, [)

As an added security measure, you will need to also successfully answer the Captcha challenge. When clicking on the required item, note that even if a small piece of that item is in a square, you should click it.

Note: If you have recently separated from the service, you may be in between Active and Eligible status which may require some additional work. If you are unable to register and have recently separated from service, visit VetVerify.org to update your status in the database.

For Veterans who separated from service prior to 1985, these records have not yet been digitized. To determine if you are eligible to shop at myNavyExchange.com, please visit VetVerify.org.

If you have attempted to register and were unsuccessful, please contact our Customer Care Center at 877-810-9030 for assistance. We are available 24 hours a day, 7 days a week (closed Christmas Day). Call volumes are high at this time of year and we greatly appreciate your patience should you be placed on hold before speaking with a member of the Customer Care team. To limit any wait time, you may wish to call during non-peak hours.

Helpful Hint: To hear more information regarding the Veterans Online Shopping Benefit, dial 888-383-VOSB to hear our automated message.

Q. What is VOSB?

A. VOSB is the Veterans Online Shopping Benefit. This benefit offers honorably discharged service members the ability to shop via any of the military exchanges’ online sites including www.myNavyExchange.com.

This benefit is for online shopping only, does not extend to in-store purchases or grant access to your local NEX facility.

This benefit is valid for the honorably discharged service member; it is non-transferrable and cannot be shared.

Q. Why has the online shopping benefit been extended to include Veterans?

A. Currently, 92% of all Veterans, the vast majority whom served honorably, receive no military exchange shopping privilege. This proportion is even higher for recently discharged Veterans, many of whom served multiple tours and were discharged prior to meeting the 20-year criteria for retiree status. Allowing online shopping is a way to recognize those who served honorably and allows Veterans to make a tangible contribution to the quality of life of those who remain on active duty.

What if I have additional questions?

NEXCOM's Customer Care Center is available to answer questions 24 hours a day 364 days a year at (888) 383-8672 or VOSB@nexweb.org

Our offices are closed on Christmas Day only.

VETERANS ONLINE SHOPPING BENEFIT ADDITIONAL FAQS

> When will this benefit become available?

A: This benefit is available now! Click here to create your account on www.myNavyExchange.com

> What is VetVerify.org and how can I check my eligibility?

A: www.VetVerify.org will access DoD records and inform Veterans, regardless of branch of service, if their records are complete and they have the proper discharge status to qualify.

> What if my information in DEERS in incomplete or inaccurate?

A: www.VetVerify.org will provide guidance on how to proceed to complete or correct your information.

> When can I make a purchase?

A: The Veterans Online Shopping Benefit is now available.

> Can I ship orders to another address?

A: Yes! myNavyExchange.com offers a wide variety of products that are perfect for birthdays, graduations, anniversaries or holidays. Ordering online provides the opportunity to ship your gift directly to that special person.

Orders can be shipped to valid addresses within the United States, excluding NEX store locations. Overseas delivery is only available to Hawaii, Alaska and U.S. territories with valid U.S. zip codes.

> Is there a limit to how much I can order?

A: Yes. As with all patrons, any items purchased must be for the sole use of the authorized customer or as a bonafide gift. Merchandise purchased by authorized patrons cannot be resold or exchanged in barter and cannot be made for another individual for which you receive reimbursement.

In order to ensure items are available to all eligible patrons, NEXCOM reserves the right to limit quantities.

> Can I pick up my order at my local NEX?

A: Unfortunately, the Veterans Online Shopping Benefit does not provide access to local installations; therefore delivery to the local NEX is not an option at this time.

> Why won’t Veterans be extended shopping privileges in NEX stores?

A: Many NEX stores are physically located on limited-access bases. Access to these stores would involve logistical issues including credentials, base access and other considerations. Therefore, shopping privileges at NEX stores is not an option at this time.

However, like the NAVY EXCHANGE Facebook page www.facebook.com/NavyExchange/ for any updates or changes.

> How do I return or exchange a product?

A: Returns and exchanges for products purchased from www.myNavyExchange.com by VOSB eligible patrons can only be processed through our warehouse. Returns are accepted up to 45 days from date of original order.

Returning a product is EASY… Simply fill out the short form on the reverse side of the packing list that arrived with your order. Itemize what you are returning and the reason. Indicate whether you want to exchange the item for a different size or color or simply want to be credited back to the original form of payment. Place the return label on the outside of the package, enclose the completed short form with the item(s), seal the box and either bring to your local post office or hand to your postal carrier. Once we receive your return, we'll do the rest! Please allow 2-3 weeks for your return to be processed.

> How will the profits generated from this initiative be used?

A: Veteran online shopping earnings will support Navy quality of life programs. Beyond additional support for these services, extending the online military exchange benefit to Veterans strengthens the benefit through improved buying power as well as better pricing and assortment for every authorized customer in the military community.

> Will Veterans be able to shop online with a Military Star Card?

A: Yes! For previous or current customers out-processing from the military, final account details for the transition are being developed. Additional details will be provided as they become available.

For those who did not have a card while in service, they will be eligible to apply at www.MyECP.com.

> Can Veterans purchase uniforms?

A: Current U.S. Navy policy allows Veterans to purchase uniform items up to their separation rank, when accompanied with a DD-214, through the NEX Customer Care Center. Military exchange websites and online stores are unable to verify separation rank at this time.

 

VOSB FULL FAQ

 

Beginning this Veterans Day, November 11, 2017, myNavyExchange.com is proud to expand online shopping privileges to all honorably discharged Veterans of the U.S. Military. This highly anticipated change by the Department of Defense grants online exchange shopping privileges to our nation's brave Veterans.

"We are proud to support this new DoD policy and are honored to offer our NEX online privileges to our nation’s deserving military Veterans. It is one small way to thank those who have served," said Rear Adm. Robert J. Bianchi (Ret), Navy Exchange Service Command’s (NEXCOM) Chief Executive Officer. "The Navy Exchange gives back 100% of our profits to our Sailors and their families through contributions given to Navy Morale, Welfare and Recreation (MWR) for quality of life programs and NEX store infrastructure. Therefore, we look forward to expanding our customer base of online shoppers, which will in turn help grow our merchandise assortment and continue to strengthen our ability to provide dividends for base MWR programs."

We are excited about extending this privilege to all honorably discharged Veterans and invite you to visit myNavyExchange.com to establish your authentication for this important benefit. In addition, we encourage you to keep visiting our site and connect with us through the NEX Facebook page for additional details and announcements as they become available.

    

 

What Others Are Saying

Facebook 1 Facebook 2 Facebook 3
Facebook 4 Facebook 5 Facebook 6
 

Stay Up To Date

Facebook Twitter Pinterest YouTube Instagram

Follow us on your favorite Social Media Network.

 

** Shopping privileges exclude the purchase of uniforms, alcohol and tobacco products.