Product information
Scope of service and support
Provides 24/7 expert technical support and additional hardware coverage Adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee
Key Messages
- One stop for technical support
- 24/7 priority access to Apple experts via chat or phone
- Mail-in or carry-in repair service is available
- Express Replacement Service
- Apple hardware coverage
- Covers iPad, iPad battery, one compatible Apple Pencil, and one compatible Apple-branded iPad keyboard
- Adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee
Software support included
- Using iPadOS and iCloud
- Connecting to wireless networks
- Questions about FaceTime, Keynote, Numbers, Pages, and other Apple-branded iPad apps
Additional Information
- AppleCare+ is a best-in-class service contract from Apple —not insurance
- Mechanical failures are covered at no additional cost to customers
- Accidental damage from handling includes dents, cracked screens, spills, and liquid submersion affecting the functionality of iPad, Apple Pencil, and Apple-branded iPad keyboard
- AppleCare+ does not cover cosmetic damage or damage that does not affect the functionality of iPad, Apple Pencil, and Apple-branded iPad keyboard
- Any unused incidents will expire after 12 months of coverage, and you will get two more incidents to use within the next 12 months of continued coverage
- AppleCare+ for iPad does not cover theft or loss
- Repair or replacement service may be limited to country of purchase
- AppleCare+ coverage begins on your AppleCare+ purchase date