Holiday shipping delays possible

Order Pickup




How order pickup works

Order Online
Shop at and look for items eligible for in-store pickup.

Choose your store
Add item(s) to your cart, select store pick up, and place your order. You'll receive an email confirmation once your order has been received. While we strive to have your order available as soon as possible, during the holiday season it could take up to 48 hours.

Head to the store
Once your order is ready, head to the store and follow the Pick Up signs to the customer service desk. Some stores may have separate designated pick up areas.





Frequently asked questions


The Buy Online, Pick Up in Person program, which we call Pick/Up, is a convenient way to order the items you wish to purchase online at and pick up at your preferred NEX store. Orders will be filled within 48 hours (please allow extra time when store is closed, such as Thanksgiving).


You will need your military ID or dependent card or CAC when picking up your order. To facilitate Pick/Up, please have your “Ready for pickup” email available for reference (contains your order number for quicker service).


Simply go to, select In-store pickup and place your order. You will receive an email confirmation acknowledging receipt of your order. A second email will be sent when your order is ready for pickup. Once you arrive at the store, follow the bright yellow & blue signs to the Pick/Up location. Please be sure to have your “Ready for pickup” email available for review, as this will contain your order number. You will also be asked to provide your military ID, dependent card or CAC. Pick/Up locations will vary by location (most will be at the Customer Service area, but as an example, Pensacola Pick/Up is at the Home Gallery Service Counter).


While most stores will utilize the Customer Service area for Pick/Up, we recommend checking the Find a Store page for your store (located on at the top of the page to the left of the image of the cart). This will indicate where your Pick/Up order will be located as well as store hours and directions.


At this time, only a select number of items are available for Pick/Up. The plan is to add additional products as the program grows in participation.


You will be charged for your order at time of Pick/Up.

Please note: At the time your order is placed, an authorization is placed against your available credit for the amount of the purchase. While you are not charged, these funds are reserved for this purchase.


At time of checkout, the system will check the current availability of all items in your cart. If an item has sold out at your selected store you can a) select another store as a Pick/Up location or b) change your delivery method to have the items delivered to your home or shipped to a store for pick up at a later day (typically within 5-7 business days for most locations).


There are several ways to cancel an order. You may call the Customer Service team at the store where you would have picked up your order or, if you are visiting the Store, stop by the Customer Service area and advise an associate that you wish to cancel your Pick/Up order. Please have your order number available to facilitate the process. It can be found on your “Ready for pickup” email.


You would need to contact the original store and ask to have the order canceled. To expedite the request, please have your order number available. This can be found on your “Ready for pickup” email. You would then need to reorder the items selecting the store you wish to use for Pick/Up.


Simply bring the item(s) back to your nearest Navy Exchange. Please present your “Ready to pickup” email as proof of purchase and to expedite your return. If you are unable to access an NEX store, please contact our Customer Care Center team by calling 877.810.9030. They are open and available 24 hours a day, seven days a week (except Christmas Eve and Christmas Day).


You will receive an email when your order is ready for pickup.


Refunds will be credited against your original form of payment. Should the original form of payment no longer be available, store will issue an NEX gift card for the value of the return.

Please note: While we process your return immediately upon receipt in store, most banks take up to 5 business days before you see the credit on your account.