Looking for answers to questions related to the Navy Exchanges? We have compiled the most frequently asked questions from our customers and listed them below. If you still have questions or concerns, feel free to contact us.
For a detailed listing of who is permitted to shop at the Navy Exchange, please see our Authorized Shoppers page.
Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.
No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).
A NEX cashier will match any advertised price reduction up to $100. An NEX supervisor must authorize a price match over $100. Customers may ask for a price adjustment at any cash register in the store.
The advertised priced may be presented in the form of a printed ad or a mobile marketing device, such as a cell phone or smart phone, from a local competitor. Photographs of an item taken with a cell phone or smart phone will not be accepted.
We will also accept a customer’s verbal price challenge for an item with a price difference of $10 or less. You don’t need to bring a copy of a competitor’s advertisement for items under $10.
Yes. Special Orders can be placed for a variety of merchandise to meet your special needs. Special Orders can be placed at the Customer Service Desk at your Navy Exchange. Special Orders are available from a variety of manufacturers, from shoes to major appliances and furniture. A twenty-five percent deposit will be required when you place your Special Order. To view listings of what's available, click here.
Yes. The Navy Exchange, along with AAFES, MCX and the Coast Guard Exchange System, is a joint sponsor of the Exchange Mail Order Catalog. You may obtain a copy of this catalog at any Navy Exchange, or by calling, toll free, 1-800-527-2345. The catalog is also available online.
There two ways. You may go to your nearest Navy Exchange and show
ID Card. The Customer Service Desk will assist you. In most cases, upon credit approval,
you will receive a temporary card within minutes. You will receive 10% off your first day's purchases on your new Military Star Card. You may also apply online.
All you need to do is visit the Military Star Card website. After logging in, click on "Member Services" tab and click on account information. You may also check your account at any time by calling, toll free, 1-877-891-STAR in Conus.
All other overseas locations
can call collect, 1-214-312-6030. EXCHANGE Credit Customer Service
Representative will accept collect calls from our overseas customers.
The FAX number is 1-214-312-3040. You can also e-mail anytime at firstname.lastname@example.org
Yes. Visit the Military Star Card website. After logging in, click on the "Member Services" tab and click on "Payment Methods".
Yes. As part of the Exchange Online Shopping program, a gift reminder service is available. Visit our Online Exchange Catalog. After logging in, click on "Gift Giving" on the lower left navigation bar, then click on "Gifts To Remember". You may enter holidays, birthdays, anniversaries and other special occasions, and an e-mail reminder will be sent to you in plenty of time so that no special event goes unnoticed.
Yes. Navy Lodge Reservations are available for your convenience. Please visit the Navy Lodge section of this site.
Yes. Navy and Marine Corps Uniforms are available for your On-Line shopping convenience. Visit our Online Uniform Store.
To Doing Business With The Navy Exchange" is on-line at www.myNavyExchange.com.
(Click on Vendors)
All qualified students will participate in a quarterly drawing for monetary awards of $2,500, $1,500, $1,000 or $500 for a total of $5,500 per quarter. Qualified students include family members of active duty members, reservist and military retirees in grades 1-12 who obtains a "B" grade average or equivalent. All eligible students receive an A-OK discount ID which qualifies you for discounts on over 19 items and services at your NEX.
The Navy Exchange uses Social Security numbers to track returned checks and debts owed to the United States Government. The use of Social Security numbers is covered under the Privacy Act which should be clearly posted in the Customer Service Department.
According to the Department of Defense Joint Ethics Regulations (JER), the Navy Exchange Service Command is precluded from endorsing or showing preferential treatment to nonfederal entities.
This website is designed for use with the most current browsers. If you currently use an old browser version, you may experience technical difficulties with this site.
Yes. NEX Gift Cards are available in dollar amounts from $5.00 to $1500.00.
Yes. NEX Gift Cards may be reused and have value added to them in dollar amounts from $5.00 to $1500.00 as long as the zero account balance does not exceed 30 days. Multiple gift cards may also be consolidated onto one gift card.
For assistance with NEX Gift Cards, please call toll free, 1-877-839-7114 ( CONUS only). For account balances, you can go online (click here), a card holder may also see a cashier who can scan the NEX Gift Card.
Cash, check, Traveler's Check, Money Orders, Military Star Card, Visa, MasterCard, Discover, American Express, Gift Certificate, Gift Card and Foreign Currency ( where acceptable).
Sales of merchandise and services including layaway payments and special orders. NEX Gift Cards cannot be used to purchase money orders or Western Union products. Also, NEX Gift Cards may not be used to purchase merchandise and services from NEX concessionaires.
Yes. NEX Gift Cards will be used for all refunds for which a customer does not have a receipt. NEX Gift Cards could also be offered for refunds with receipt at the customer's option.
Unfortunately, no, the gift card is a bearer financial instrument that should be treated as cash.
Yes. The NEX may also accept gift cards from AAFES or Marine Corps Exchange.
The NEX gladly accepts valid manufacturer’s coupons and NEX coupons for the item featured on the coupon subject to its terms and conditions..
This site uses secure encryption technology to safeguard your credit card and personal information. Secure Sockets Layer (SSL) encryption, used on myNavyExchange.com, is the best identity safeguard technology available today. This layer of protection maintains the safety and security of sensitive information when completing online transactions.
It depends on which shipping method you choose. Please refer to our Shipping/Delivery page for
estimates on shipping times.
Please note, when choosing your shipping method:
Certain items in your order may be considered hazardous material (HAZMAT). Aerosol products, some
alcohol-based products, including fragrances and air fresheners, and contents under pressure are required by the
U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and
regulations. We recommend shipment via FedEx Ground or USPS Ground (Parcel Post) to the contintental United
States only. Items considered to be hazardous material may not be shipped to APO or FPO addresses.
You may check the status of your order by clicking "Order
Tracking" here or in the links at the bottom of each page, calling
customer service from the U.S. at 1-877-810-9030, from overseas at 001-877-432-1736
or by e-mail. Please allow 72 hours for order processing before tracking.
If your order hasn't been processed for shipping, you may cancel it by calling a NEX Customer Service Representative from the U.S. at 1- 877-810-9030, from overseas at 001-877-432-1736 or by e-mail.
Please visit our Returns
page for complete details on how to return an item.
Gift Cards may neither be returned nor redeemed for cash.
Please Allow 14 Days:
Once your returned merchandise is received at our distribution center, please allow 14 business days for the credit to appear on your credit card statement.
Your NEX Customer Service Representatives are available to help 24/7. If you need further assistance with your return, please contact us from the U.S. by phone at 1-877-891-7827, from overseas at 001-877-432-1736 or by e-mail.
Gift Cards may not be used to purchase merchandise at this time.
Yes. It is possible to send one order to multiple locations. Simply add new shipping addresses by clicking "Create Ship To Information" in your shopping cart. Once you have created the new shipping information, choose the correct shipping address for each product in your cart. If you would like to ship the same item to multiple locations, add the item to your cart so that it appears in your cart on separate lines.
Click here to apply for a Military Star Card.
Please contact NEX Accounting from the U.S. at 1-877-810-9030 (press option # 3), from overseas at 001-877-432-1736 ( press option # 3) or email us.
Eligible patrons are those whose information resides in the DEERS (Defense Enrollment Eligibility Reporting System). If you are unsure of your eligibility to shop at myNavyExchange.com, please call 1-800-NAV-EXCH (1-800-628-3924) Monday-Friday , 0900-1600 Eastern time.
In accordance with the Armed Services Exchange Regulation (ASER) DoDI 1330.21, any individual seeking to make a purchase from an exchange shall be positively identified as an authorized patron.
When you visit your local exchange, your eligibility to shop is determined by viewing your identification and privilege card (DoD Common Access Card). This process is not available in an online setting therefore your status is verified by the Defense Enrollment System (DEERS) by keying the last 4 digits of your social security number and date of birth.
Your NEX takes your privacy very seriously. We do not retain your social security number outside of the DEERS system and we take every precaution to preserve the security of your personal information.
We try to have an adequate amount of stock of advertised items. When
out-of-stocks occur, we offer a substitute item at a comparable value. This excludes
limited offers and special-purchase items not regularly available at your Navy Exchange. To maximize stock available to our customers, we may limit quantities. We are not responsible for printers' or typographical errors.
Furthermore, the Navy Exchange Manual (NEM) prohibits the resale of Exchange Merchandise. "Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for use of dependent members of the authorized customer's family or as a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be sold or exchanged in barter, on or off a Navy Exchange." (ref NEM Ch#4, sect 4207.4).